Assistant Director, Client Support Services

Reporting to the Director of IT, the incumbent will lead a group of specialized IT technicians responsible for overseeing the maintenance, usage, and user support of enterprised networked computer systems and software applications supporting the business needs of the various departments within Columbia University Facilities and Operations (CUFO). 

The incumbent will lead the coordination of technical services provided to the CUFO campuses, Manhattanville and Morningside Campus and develop best practices to troubleshoot and provide successful resolutions to issues. The incumbent will be part of a specialized technical team to develop various functions and projects of the CUFO-IT Department. He/She will develop and oversee best practices in order to lead the provision of timely hardware and user support for all departmental applications. Using established processes, and developing newly defined processes, the incumbent will oversee front end user support. He/She will be responsible for supporting and ensuring the physical security of IT equipment. In addition, the incumbent will be responsible for managing and maintaining IT equipment that meets the needs of the organization. The incumbent will be expected to work late nights and weekends as required, when necessary. Performs other duties and special projects as assigned.  

Bachelor's Degree required. A minimum of 4 - 6 years of experience in IT related user support required.

For a more detailed job description, please click here.