Mission and Guiding Principles

A Committment to Service Excellence

Our Mission

Columbia University Facilities and Operations supports the core educational and research mission of the University by maintaining a safe, beautiful, and functional campus environment, and providing services and spaces for campus life and activity outside the classroom. Facilities and Operations is responsible for the safety, preservation, and maintenance of Columbia's real estate portfolio. It provides space planning; oversight of new building design and construction; renovation, repair, and restoration of existing spaces; operations and maintenance of buildings and grounds; and management of the University apartment housing inventory and campus public safety. Within campus, Facilities and Operations also serves the community through the operation of its residential and retail dining program, student health services, event catering and venue management, undergraduate residence halls, student center and bookstore, and sustainability engagement.

Our Vision

As a valued partner of the Columbia academic and campus community, we:
+ provide high value and quality;
+ seek ways to continuously improve our operations;
+ grow with the changing needs of the community;
+ collaborate with our University colleagues;
+ deliver exceptional customer service; and
+ are respected stewards of Columbia's
physical assets. 

Our Values

As a valued partner of the Columbia community, we are commited to delivering exceptional customer service. Our organizational values of P.R.I.D.E. are the guiding standards for how we work and our essential to achieving the level of customer service excellence the University community deserves.  

Living the Values

Facilities and Operations team members who demonstrate the principles of P.R.I.D.E. may be recognized by their peers. Team members who have been recognized receive an invitation to a celebratory luncheon, a thank you gift and a recognition card that can be used to recognize another team member who has provided exceptional service to our clients.