Residential Housing Specialist
Under general supervision of the Director of Leasing Services, the Residential Housing Specialist serves as a primary point of contact and will be responsible for ensuring a high quality of customer service within Residential operations, providing service to the students, faculty, researchers, administrators and members of the University's neighborhood community. The Residential Housing Specialist will Identify, research and resolve client Issues by assessing client needs and, when appropriate, referring clients to resources and/or key personnel within Residential Operations and the University. He/She is responsible for case management for students, faculty, researchers and others living In University Apartment Housing. As necessary, the Housing Specialist will accompany prospective residents to units (both owned and leased) as well as meeting with residents in order to assist In resolving Issues and problems. The Housing Specialist will provide information and client training on the University's policies related to all aspects of Residential Operations and procedures in both one-on-one and small group settings. The Housing Specialist will also work closely with the other members of the Residential Operations staff and other parts of the University to ensure that their clients' issues are resolved appropriately. Other responsibilities include dissemination, collection and analysis of customer satisfaction surveys, day-to-day front office administration, data Input and production of reports relating to housing supply and assignments. He/She will be responsible for other special projects and responsibilities as assigned.
Bachelor degree and/or the equivalent experience required. Minimum 2-4 years related experience required; preferably in a University or real estate setting.
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