Assistant Director for Residential Services

Reporting to the Director for Residential Services, the Assistant Director will be responsible for ensuring the delivery of high quality service to clients while maximizing the efficient use of University resources. The Assistant Director will support the implementation of new strategies and processes designed to enhance work quality, productivity, and customer service for a diverse portfolio of University owned properties as outlined by the Director for Residential Services. 

He / she will utilize prior supervisory and technical experience to support all aspects of property management, including supporting the programmatic and fiscal strategy for achieving departmental goals. Working closely with project management staff, oversee capital projects and apartment renovations. Responsible for the inspection of buildings and apartments to ensure superior maintenance and work quality and compliance to established rules and procedures by both building employees and contractors. 
Administer performance standards to meet the service 
expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Maintain effective communications with clients. Perform additional duties and assist with various management projects as needed.  

Bachelor's degree and/or its equivalent, plus a minimum of 3-5 years related experience required.  

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