Director of Residential Operations

The core focus of this senior position is to increase asset value and execute a strategic business plan for each assigned property. This individual will draw on exceptional leadership skills, knowledge of property operations and the drive to build a well organized portfolio. 

Creating a strategic plan for the portfolio of properties assigned, the Director will ensure that residents enjoy rapid response through advanced technology, innovative thinking and service-oriented personnel. Provide managers and building staff with the leadership tools and the direction they need to succeed. The Director serves as a strategic resource, a coach, a property management expert and a motivator as he/she contributes to the operations of Columbia University Facilities. 

Under limited supervision, oversees and coordinates all property management, maintenance, development, and construction activities associated with a large, multiple-building portfolio, housing a number of university and commercial tenants. Coordinate residential strategy with the Assistant Vice President for Residential Operations for all assigned buildings and locations. Develops forecasting and financial models and monitors their impact on their portfolio. Direct the overall operation and fiscal success of the assigned portfolio. Manage on-site personnel. Responsible for maintaining the condition and appearance of buildings and grounds while providing safe living conditions for residents. Manage and communicate all information relating to client projects which includes a coordinated effort with internal departments, clients, vendors and contractors. Performs other duties as assigned. 


Bachelor's degree required. A minimum of 7-9 years related experience in property management and tenant relations required.  

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