Request a Service
Our new online request system has a new look and enhanced features, including a custom dashboard that allows users to submit service requests, check status, approve estimates and review bills - all in one place! Need help navigating the new system? Check out our video tutorial or follow our step-by-step guide.
Facilities staff provides hundreds of services ranging from event setup and cleanup to painting and locksmith services. Find the service you need by viewing our list of services as well as our service rates. To request a service:
If you requested a service before 10:00 a.m. on April 14, 2015, track your work order here.
*In order to ensure prompt service and maintain safety, please submit urgent and time-sensitive requests by phone.
*For urgent and time senstive requests, call:
- Academic & Administrative Buildings: Facilities Services Center (212-854-2222)
- Graduate and Faculty Housing: Facilities Services Center (212-854-2222)
- Undergraduate Housing: Hartley Hospitality Desk (212-854-2779)
- Facilities Events Services (212-854-8607)
- Pubilc Safety Guard Services (212-854-6797)
Standard Response and Completion Times
- Emergency: respond within 30 minutes from receipt; completion in time required to arrest emergency
- Urgent: respond within two hours from receipt; completion within 48 hours
- Routine: completion within 45 days (Does not include work scheduled to be done at a future time at the user group's request.)